There is a 15% restocking fee that applies to all returns.
NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!
All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5 business days from the time your return is received.
Returning a DEFECTIVE ITEM
Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 30 days of original invoice date. midislandtech.com shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.
The following criteria will be followed in rejecting returns and refusing credit:
* Products which are improperly packaged
* Products returned to midislandtech.com in non-qualified shipping container
* Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering
* Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code)
* Products or packages with barcode label removed
* Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (midislandtech.com maintains serial number tracking)
* DAMAGE: Cracked components or damage to any circuit boards
* DAMAGE: Any dents, scratches, defacement or abuse of base casting
* DAMAGE: Torn or punctured tape seals
* DAMAGE: Loose, damaged or removed screws/fasteners
* Product Categories: CPU�s, notebooks and other items so labeled with a security seal will not be accepted for return
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Request for Return Merchandise Authorization (RMA)
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